Frequently Asked Questions

To sign up for Centier's Online Banking, please follow these steps:
You need to have an existing Centier account. If you do not have a Centier account, you can apply for an account online by clicking here. You will need to complete and submit the appropriate Online Banking Enrollment Form listed below:

Online Banking Enrollment Form

You also need to print out and mail in a signature page. (click here)

Upon receipt of your signed signature page, Centier will perform a final verification of your account information, and your account(s) will be enabled for online banking access. We will confirm completion of this process with a welcome e-mail.

*Please note that if you have completed the application process but have not accessed your account in 6 months, it will be necessary for you to complete the application again, as your account will be deleted from our system for security reasons.

All areas of the application with an asterisk (*) are required fields. Without this information, the system will not accept the application.

When we validate the application for Online Banking, if the information provided is not accurate the application process will be stopped until you can provide the correct information. Centier will attempt to contact you by e-mail, phone, or letter as needed.

Once your account has been processed, we will notify you by e-mail with set-up instructions.

You need to register with the TIN of the business. In order to enroll your business for Online Banking, you must be the business owner, or be authorized to transact business for the company.

Check for the following:

1) Are the 'Caps Lock' off and the 'Num Locks' on? Passwords are case sensitive.

2) If you cannot remember your password contact our Client Service Center. Click here for Client Service Center assistance.

Select the Change Password option in Online Banking.

The individual Internet Banking password ensures that only you can access your confidential information.

  • You are encouraged to remember this password and keep it secure.

  • This feature may be accessed any time and as often as you wish. You are prompted to enter the existing password
    and the new password twice. The requirements remain the same:

  • It must contain exactly 8-characters at least 1 number at least 1 uppercase letter at least 1 lowercase letter the
    Password cannot contain leading or trailing blanks.

You may select a new PIN whenever you choose. Simply contact the bank to request the change. Due to system reasons your new PIN cannot be one of the following numbers:

     0000      2625      3763      4040      7703      9990      9999

*The last four digits of your SSN are not allowed for security purposes.

*For your added security we ask you to refrain from using any part of your SSN, street (house) numbers, DOB, Phone number, or other easily accessed information.

As a security measure, you have five (5) attempts to enter the correct 8-character password to access the system. If the fifth attempt is not valid, the system will automatically lock the account. The system counts the failed login attempts as a consecutive attempt.

Contact your local branch or call the Client Service Center (219-756-BANK in Lake County or 1-888-CENTIER elsewhere) to request the account be enabled. Or you may send an e-mail request to support@centier.com. Please be sure to include your full name with the request.

Note: The system will not complete the requested change if the account you specified does not allow fund transfers. Additionally, dormant accounts cannot be automatically approved for online access.

Multiple signature accounts do not have transfer capability.

Once your online account is opened you can make deposits electronically using direct deposit or other automatic payments. You can also mail your deposits, use a Centier ATM, or simply deposit them at any Centier Bank branch. For deposits by U.S. Mail, or express overnight mail, our address is:

Centier Bank Online Banking
600 E. 84th Ave.
Merrillville, IN 46410

Only accounts listed on your application will be set up for online access. Please be sure to include all of the accounts you would like to view online in your Online Banking access.

The accounts must be linked to allow transfer access.

• The system currently has an unlimited dollar amount for transfers; however if your account was set up for online banking prior to 2007, your transfer may be set at $2,500.00 per transfer. You may change the transfer amount to be lower, higher, or unlimited by contacting any branch, or the Client Service Center.

• Cash Reserve Accounts, (CRA - include Overdraft Flex accounts and Installment Loans) and holiday savings accounts are transfer 'TO' accounts only. The system does not allow funds to be drawn out of these accounts.

• CD’s, HSA’s, IRA's are viewable accounts only. These accounts cannot be additionally funded online.

As an Online Banking client, you have the capability to view posted checks online when accessing a particular account. This feature is called Check Imaging.

To view your checks:
• From the account summary screen, each check number will be highlighted and underlined - this is the link to the check.

• Simply click on the check number link.

• The next screen will show the actual check - front and back.

Note: The check images are considered legal documents according to IRS standards.

Due to privacy regulations and Centier Bank's Privacy Policy, your signature is required for any address or phone number changes. Please visit a Centier Bank branch to complete an address change document. You can also download our address change form by clicking here . Please mail the form to the address listed below.

Centier Bank Online Banking
600 E. 84th Ave.
Merrillville, IN 46410

The Centier Bank Loan Department reserves the right to limit online access or specific transfer capabilities with loan accounts. Please contact the Centier Bank Loan Department if you are interested in establishing an online loan payment account.

You can close your account by visiting any Centier branch. Listed below are steps to close an account without going to a branch.

• You will need to send a signed notice requesting the closure.
• Please be sure to include the address you would like any last statements/funds to be sent.
• Please specify the effective date of account closure and list of accounts to be closed.
• Please send your documented, signed notice to the following address:

Centier Bank Operations Center
Attn: Closed Accounts /Deposit Operations
600 E 84th Ave
Merrillville, IN 46410-6366

You must be a Centier Online Banking client and have a checking account to qualify for Bill Pay. Just sign on to Online Banking and click on the "Bill Payments" icon. You will be guided through the set-up process.

To cancel Bill Pay call our Client Service Center at 1-888-CENTIER or e-mail support@centier.com.

Bill Payment is limited to a single checking account per SSN access.

Payments are made either by paper check or electronically. The method employed on any single payment depends on whether the Bill Payment processor, Metavante, has established an electronic payment relationship with the payee and whether they are found on the electronic payee database.

The payment would need to be added manually.

Yes, a pending payment may be edited prior to the processing date.

• To edit a pending payment, click on the edit link of the payment that would be wanted to change.
• The Edit payment screen appears.
• To edit a recurring payment that is pending, use the Pending Payments button. Click the link for instructions on editing
pending payments.

Yes. However, if you delete a scheduled recurring payment, you will also delete all other recurring payments in that series.

• The Bill Pay application is submitted electronically, separate from the Online Banking application.

• It is ONLY available online once you have logged in to your online account.

• After you have accessed your Online Banking account for the first time, the Bill Pay icon is available to you with all other options shown at the top of the screen.

• Select Bill Pay. The next screen displays the link to the application registration.

This is a warning when more than one payment on the same date, for the same amount and to the same payee has been attempted.

 View the Pending Payments screen to verify if the payment has been scheduled.  If you still require assistance, the Bill Pay online HELP system may be of further assistance.

Only paper checks can be stopped. Electronic payments cannot.

If you want to stop a payment you may contact Metavante, the Bill Pay provider. You can also contact your local Centier branch.

Metavante's phone number: 1.800.823.7555

The payment history screen displays a list of processed payments within a specific date range.
Using this screen, you may view payment history:

• Account activity history is retained for up to 6 months.
• The default date range is 30 days past.
• Payment history cannot be edited or deleted.

Internet Banking uses software from Netscape® Communications that incorporate full data encryption to ensure the security and privacy of transactions.

This encryption technology is so secure that it is classified by the U.S. Department of Defense. United States law forbids export of this technology to other countries.

As a further security measure, Internet Banking utilizes its Internet server as a firewall, thereby preventing customer data from being directly accessed via the Internet.

With the use of encryption, firewalls and trusted operating systems incorporated into our overall banking network, we have made it possible for secure and authentic transactions to be processed over the Internet.

You can send us an e-mail at support@centier.com and we will respond to your message within two business day after receipt.

Keep in mind that e-mail messages are not secure. Therefore, do not include any sensitive information such as account numbers, balances, passwords, etc. We will need your name, mailing address and phone number and your question or issue. This will allow us to find and view your account.

Or, you can call our Customer Service Center directly at (219) 756-BANK (in Lake County) or 1-888-CENTIER (elsewhere) weekdays from 7 a.m. - 7 p.m., or Saturdays from 8 a.m. - 2 p.m. .

To create an account, simply go to the New Account page located at www.CentierRewards.com Enter the required information and click the submit button. Your account will be created and you will be able to enter your Centier Rewards certificates.

Yes, you must have an email address to create an account.

No, your account never expires.

Simply click on Forgot Password and enter the email address associated with your Rewards account into the email address field. A new password will be emailed to you.

You can earn points by using your Centier Visa Debit Card for everyday purchases, opening a new Centier checking account, referring a friend or family member to Centier and shopping online with our merchant partners.

Every time you qualify, points will be issued in the form of a certificate. Certificates are mailed out periodically during the year, and you will add the points to your account with these certificates.

Log into your account and click on Enter Certificates. You will see open text fields. You can enter several certificates at a time. After you click the save button, your points will be verified and added to your balance. Please note that certificates use only numbers 0 through 9 and letters a, b, c, d, e, f.

When you log into the system, your current point balance will be displayed in the top left corner.

The expiration date on the points is noted on the certificate. Points will be invalid after that date, and cannot be redeemed for a prize. Their value will become 0.

Unfortunately, we have no way of tracing your certificate number once it has been issued to you, so we cannot replace lost or stolen certificates. We do apologize for any inconvenience. We suggest that you enter your certificate number into your online Rewards account upon receipt. Once the points are deposited into your online Rewards account, you can feel free to discard your paper certificate.

You can redeem prizes by clicking on View or Claim Prize (once you have logged into your account). Simply click on the prize level from which you wish to order and select a prize. Verify the shipping information and click the submit button, and then confirm your order. Most gifts are shipped to arrive within 3 weeks.

Yes, simply enter a different address in the shipping information and your prize can be sent to someone else.

No, we do not ship to PO Boxes.

You can apply online now! You can search for jobs by title or location. Once you have selected a job, you will be directed to set up an account and apply online.

You may also complete a Centier employment application at any Centier location throughout Northern Indiana. Once your application is complete, you can:

Drop off your application at any Centier location.

Mail your application to:

Centier Bank
Attn: Human Resources
600 E. 84th Avenue
Merrillville, IN 46410

Fax your application to Centier Human Resources (219) 791-9574.

If your application is submitted through the website, it will be kept in our system indefinitely. You have the ability to access your resume using a username and password, which you will be prompted to create. This feature allows you to update your information and re-submit your application as future openings become available.

If you applied online, you will receive an e-mail notification. If you applied in a branch, by mail, or by fax, our Human Resources department will send you a postcard notification acknowledging the receipt of your application. This notification is a courtesy to let you know we received your application. It is not an indication of interest or disinterest by Centier.

We will call you within two weeks of receiving your application only if you are a potential match for our current openings, or if we need additional information. If you are not being considered at this time for our current openings, you will not receive another phone call.

Definitely not! Depending on the position, we may require a degree, or look for related experience to the position. Centier provides bankers training and all of the educational resources you need to make your career successful.

You can call us at (219) 755-6160 ext. 1860, Monday - Friday 8:00 a.m. to 5:00 p.m.