Client Service Specialist
This position is responsible for developing strong client relationships by exceeding client sales and service needs. The individual will consult and refer clients by defining their needs, explaining solutions, and recommending courses of action. The individual will do this by making outbound sales calls, handling routine client inquiries, problem resolution, complaint management, product information, referrals, fund transfers, opening new accounts and taking loan applications. This position will assist internal and external clients with phone inquiries while relaying messages. Ninety-five percent of the position is telephone related. The ideal candidate should possess excellent communication and phone skills, and must be self-motivated. The ideal candidate must be positive, enthusiastic, friendly, flexible, and take personal responsibility for client satisfaction. This person must have Word and Excel experience and Internet experience is preferred.