Android Pay FAQs

Android Pay / Android Pay FAQs

Centier Android Pay
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Android Pay FAQs

Does Centier support Android Pay?

Centier clients can now add Centier Visa® Debit Cards to Android Pay.

Where can I download the Android Pay app?

You can download the Android Pay app for eligible Android devices at https://www.android.com/pay/

Does Centier support other mobile wallets like Samsung Pay and Apple Pay?

Yes, Centier Visa Debit Cards can be added to the following mobile payment systems – Apple Pay, Samsung Pay, and Android Pay.

What mobile devices are eligible for Android Pay?

Android phones running KitKat 4.4+, and are NFC and HCE enabled can use Android Pay.

How do I add my Centier card to Android Pay?

  • Download the Android Pay app on your eligible Android mobile device.
  • If you already have a Centier Visa Debit Card on file in your Google account, you can quickly import it into Android Pay by confirming the security code on the back of your card.
  • To add a Centier Visa Debit Card not in your Google account, enter your card information manually or use the device camera to capture it automatically. Android Pay will perform a validation with Centier before the card is ready to use.

How do I use Android Pay?

When making in-store purchases with Android Pay, simply unlock your mobile device using your fingerprint, PIN, pattern or passcode and hold it near the NFC-equipped payment terminal. You do not need to open the Android Pay app to initiate the transaction. The payment will automatically be processed using your default debit or credit card. To pay with a card other that your default card, prior to making a payment you must unlock your mobile device, open the Android Pay app, tap the card you would like to pay to view the card details screen and select the option "Set as default card." This will make the selected card your new default card. When you attempt to make a purchase with Android Pay, you will now be able to complete your purchase using the desired card.

Your experience with Android Pay may vary by merchant. If asked to verify the last four digits of your card number when making a purchase, provide the merchant the last four digits of the device account number. This number can be found by opening the Android Pay app and selecting the desired card to view the detail page. You may also be asked to provide a signature or debit card PIN to complete your transaction.

How will Android Pay keep my information protected?

Android Pay is more secure than using a traditional credit or debit card since your card number and identity are not shared with the merchant or transmitted with payment, and your actual card numbers aren’t stored on your device.

You still receive all the protection your Centier debit card currently offers including Visa Zero liability fraud protection and debit card on|off available with our Mobile Banking App.

Where can I use Android Pay?

Customers can use Android Pay at most merchant locations equipped with NFC-enabled contactless payment terminals.

What if I need to return an item I purchased using Android Pay?

The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Android Pay device over the contactless payment terminal and wait for a vibration to confirm the return has been processed. You must use the same Android Pay enabled device you used to purchase the item to process the return.

Can I use Android Pay on my Android Wear device?

Can I use Android Pay on my Android Wear device?

Why do I need to verify my card with Centier when I add it to Android Pay?

For security purposes, you may be asked to call Centier to verify your Centier debit card when adding it to Android Pay.

What should I do when I receive a replacement card?

When a Centier debit card enrolled in Android Pay expires or is replaced due to loss, theft fraud or chip card upgrade, manually remove the existing card and add the new card to the Android Pay app.

Why does my card image in Android Pay look different from my physical card?

Your card image in Android Pay is a digital representation of your physical Centier Debit Card. The image you see in Android Pay may not be an exact copy of your Centier card.

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