Coronavirus

Coronavirus Information

A Message from Mike Schrage, CEO and Chairman of Centier Bank

This year has certainly brought on many hardships, setbacks, and disruptions. We at Centier Bank have been working tirelessly to ensure your banking needs are met and at an exceptional service level, and you have been patient, understanding, and encouraging every step of the way.

We are committed to you, your families, and our communities as we move forward. At Centier Bank, we continue to work hard to uphold social distancing and other safety practices which have become our new normal. Please know that your safety and well-being is our priority.

We have produced a video to show how we’ve implemented new safety features in our branches.

With our branch lobbies now open, I urge you to also explore the tools we currently offer to help you bank safely and conveniently, like booking an appointment to visit a branch, or to bank from home with our Online & Mobile Banking services.

I thank you for your patience, your loyalty, and your trust—now more than ever.

Mike Schrage Mike Schrage

Last updated: 9:36 am CST September 14, 2020

Safety is a Shared Experience

In our 125 years in business, we have served our clients and communities with resiliency and hope during times of crisis, and today is no exception. Our associates have been hard at work assisting you through this time with as little service disruption as possible. We are happy to announce that we are taking steps in the right direction to welcome guests back to our lobbies.

What you can expect from us:

  • Face masks worn by associates
  • Frequent handwashing
  • Frequent cleaning & sanitizing in the branch
  • Contact barriers at teller windows
  • Social distancing markers in our lobbies

What we ask of you:

  • Wear a face mask, or ask us for one
  • Schedule lobby appointments by phone or online
  • Visit our drive-thru to expedite services
  • Bank conveniently with online & mobile banking, or by bank by phone to limit exposure
  • Practice social distancing by standing 6' apart

In the meantime, as we adjust to our new environment, we encourage booking an appointment at your local branch for services such as business deposits, account openings, loan closings, and other in-person services. 

We value your trust in us and thank you for your understanding.

Centier Bank Safe Work Playbook

Centier has a role to play in slowing the spread of COVID-19 and protecting themselves, their family, and their community. Safety measures will remain in place until modified or ended by Centier Bank. These measures are in addition to Centier’s standard policies and procedures designed to protect the health and safety of its associates and guests and comply with applicable law. These measures may be modified or ended based on federal, state, or local requirements.

Download Playbook

Assistance Programs

We Are Here To Help

For 125 years, Center Bank has supported the community, our clients and our associates. As COVID-19 creates hardships and difficulties in the lives of those we cherish the most, we want to offer solace and peace of mind around your finances and your future.

  • Account Assistance: If you are experiencing hardships regarding your personal finances, please contact your local branch or our Financial Hardship Helpline at 219-755-6151 (Monday thru Friday, 8:00 a.m. – 4:00 p.m. CST).
  • Consumer Loan Assistance: If you are experiencing hardships specific to a consumer loan*, please contact our Loan Hardship Helpline at 219-755-6116 (Monday thru Friday, 8:00 a.m. – 5:00 p.m. CST).
  • Small Business Loan Assistance: If you are experiencing hardships specific to a small business loan, please contact your Small Business Banker. For further assistance, call 219-755-6151 (Monday thru Friday, 8:00 a.m. – 4:00 p.m. CST).
  • Commercial Loan Assistance: If you are experiencing hardships specific to a commercial loan, please contact your Relationship Manager. For further assistance, call 219-755-6151 (Monday thru Friday, 8:00 a.m. – 4:00 p.m. CST).

If you need assistance outside of our posted service hours, please click here to submit a call back request.

*Consumer loans include Home Equity Loans, Manufactured Home, Home Improvement Loans, Home Equity Lines of Credit, Mortgages, Auto, Boat & RV Loans.

Mask Requirement

Face masks are required when inside Centier Bank lobbies. If you do not have one, one will be provided. If you will not wear a mask, we ask that you please use our drive-thru service. We appreciate your understanding. Thank you.

Account Information

Keeping You Protected

The Federal Reserve Board recently removed the restriction of the 6-per-month transfer limit on savings and money market accounts, as part of an interim amendment to Regulation D. Clients can now make an unlimited number of transfers and withdrawals from their savings and money market accounts. This adjustment allows clients increased access to their funds without exceeding transaction limits through September 30, 2020.

In addition, Centier Bank will not mail client notifications regarding excessive transfers or convert saving and money market accounts into demand deposit accounts in response to excessive transactions.

We want to assure our clients that we have prepared for times of emergency to keep our client’s funds protected and accessible. Centier Bank is a member of the Federal Deposit Insurance Corporation (FDIC) network, which protects all depositors in the amount of $250,000 per depositor (including non-interest bearing transaction accounts), for each account ownership category, including:

  • Checking Accounts
  • Savings Accounts
  • Money Market Deposit Accounts
  • Certificates of Deposits (CDs)

Visit fdic.gov/coronavirus for important information for bankers and consumers, including FAQs and health resources.

Bank Safely and Securely, Anytime

The safest place for your money is in the bank. Centier Bank has a proven record of effective emergency preparedness and disaster recovery. Stay safe by carrying manageable amounts of cash in your wallet. Today, more than ever, there are digital banking options that make accessing your cash easy and convenient.

Centier clients have several, simple ways to access their accounts and funds. 

  • Online and Mobile Banking: Check balances, make payments, complete transfers, access statements, sign up for direct deposit, and more — safely and securely from your personal computer or mobile device. If you haven't already, please enroll in online banking here and download our mobile app from the App Store and download our mobile app from the App Store, Google Play, and Amazon Apps.
  • ATMs: Make envelope-free deposits, check balances, and withdraw funds at one of our EZ Deposit ATMs. Find your nearest EZ Deposit ATM here.
  • By Phone: Get fast and confidential access to your account by telephone. Find out your current account balances and paid check summary from the convenience of home. Simply dial 219-531-2233 from Porter County, 219-755-6666 from Lake County or 1-800-477-4779 from outside Lake and Porter Counties to access your account. Please have your account number and PIN number ready. 
  • Client Service Center: If you need assistance or have questions about your accounts, our Client Service Center is ready to help you, 7 a.m.-7 p.m. Monday-Friday; 8 a.m.-3 p.m. Saturday; 10 a.m.-3 p.m. Sunday at 1-888-CENTIER.

Update Your Email Address and Stay Informed!

Don't miss any important information regarding your banking services. Make sure your current email address is up-to-date by:

  1. Log into online banking
  2. Click on “My Settings” in the upper right corner
  3. Under “Personal Information” you’ll see the words Primary email | Edit, click “Edit”
  4. Update your email options
  5. Check the box to receive Promotional/Marketing Emails
  6. Click “Save”
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