World Class Service
We want your participants to thank you for making the right decision in the selection of an automatic rollover provider. This means that we treat the assets entrusted to us in the Safe-Harbor-IRA® program as though they were our own personal funds. For this reason, Centier will resist attempts by any state treasurer or other political agency to claim these funds by rule of escheat or otherwise. If a participant is missing, we will make every effort to locate them and make them aware of the account created on their behalf. We perform, at our expense, periodic skip-trace (locator) searches in addition to posting notice of the account on the unclaimedretirementbenefits.com web site. We also give notice of missing participants to the State Treasurer in all 50 states for publication in their unclaimed property notices. Account statements are available online on the Internet or by mail at the option of the participant.
Centier has been voted the best bank in the region for ten consecutive years for a reason. That reason is our reputation for treating all our clients like members of our family. We pride ourselves on creating "WOW" experiences for our clients. For you, this translates to total plan sponsor support. In administering the Safe-Harbor-IRA® program, we want you to reach a live person on every call. If you do get voice-mail, your call usually will be returned within an hour, but always the same day during normal business hours (8:00 AM to 5:00 PM CST). Perhaps most importantly, we will insulate you from participant inquiries after the transfer of the plan balance into the automatic rollover account.