Lively is a top-rated Health Savings Account (HSA) provider offering a modern user experience that makes it easy to save on the costs of healthcare today and plan for the costs of tomorrow. Centier is excited to work with Lively to deliver customers a best-in-class HSA experience. Here is what you can look forward to with your new Centier Health Savings Account, powered by Lively:

• No minimum balance or required monthly fees
• The ability to invest your HSA funds through one of Lively’s two HSA investment options, with no minimum to get started²
• Uninvested funds are FDIC insured and interest-bearing
• Pay for qualified medical expenses directly at the point of sale with an HSA Debit card
• Easily manage your account, contributions, and healthcare spending using Lively’s intuitive website and mobile app (available for iOS and Android devices)
• New account features such as: Expense Scout, which automatically highlights purchases you’ve made that may be eligible for reimbursement; Deductible Tracker, which helps you optimize how you use your health plan; and the ability to securely store receipts of qualified medical expenses
• Dedicated customer support available by phone or online

The change will occur on February 3rd, 2023. You can continue to use your existing Health Savings Account the way you normally would up until then.

Yes. If you would prefer not to have your HSA transferred to Lively, you may choose a different provider, who will serve as the custodian of your account. We must receive the completed transfer request form of your new custodian at the mailing address, email, or fax number below by January 1st, 2023. If we do not receive a completed transfer request by January 1st, 2023, your account will be automatically transferred to Lively Inc. as your new HSA custodian.

Your new custodian will require you to complete documentation for them to initiate the transfer request. Please provide your new custodian with the Centier Bank contact information below, along with your existing Centier Bank Health Savings Account number. You can find your account number on your statement or in Centier Bank’s Online and Mobile Banking.

Mailing Address:

Centier Bank
Deposit Operations HSA Department
600 E 84th Avenue
Merrillville, IN 46410-6366

Email:  IRA_HSA_TAX_TEAM@centier.com

Fax:  (219) 756-4585

Yes, on January 30, 2023, you will receive a welcome email, from Lively, on how to activate your new HSA.

If you do not opt out of the transfer, yes, you will be given a new account, routing number and Debit card. Clients can order additional debit cards for any dependents from the ‘Debit Cards’ section of their account or by contacting support directly with the correct mailing address.

PLEASE NOTE: If your employer currently makes contributions to your HSA you will need to provide them with your new account information.

Yes, upon account activation, you will be prompted to add your dependents and order new debit cards for you and your dependents, if desired. Your new Debit card will arrive in approximately 7-10 business days.

If you already have an HSA with Lively, your account will transfer to your existing Lively account and no further action is required on your part.

You will be able to access your funds using your new Lively HSA Debit card or via Lively’s online portal or mobile app.

PLEASE NOTE: You will not be able to conduct transactions on the new account at a Centier Bank branch or ATM.

Lively will provide support for your new account by phone at 888-874-0517 or online chat and messaging at Centier.livelyme.com

No. You may receive tax forms for the 2022 tax year from Centier Bank, Lively or an alternate HSA custodian for your other HSA activity. Use 1099-SA forms to reflect distributions and use 5498-SA forms to reflect contributions.

If you currently have a dependent on your HSA account, during your initial online access you will be able to confirm your dependent and make any changes. All dependents will be issued an HSA Debit card.

Beneficiary information will not be transferred to Lively. During your initial online access, you will be able to designate a beneficiary. Beneficiaries will not be issued an HSA Debit card.

Your Centier HSA Debit card will no longer work after 6:30pm (CT) on February 2nd, 2023. Checks will be honored until March 17, 2023. On February 2nd, 2023 please stop using your Centier HSA Debit card and start using your new Lively Debit card.

Please verify that your email and mailing address are current on your Centier Bank Account to ensure your get important information about your HSA.

If you have questions, please speak with a Centier representative by or calling us at (877) 323-0733.