Google Pay FAQs

Google Pay / Google Pay FAQs

Centier Google Pay
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Google Pay FAQs

Does Centier support Google Pay?

Centier clients can now add Centier Visa® Debit Cards to Google Pay.

Where can I download the Google Pay app?

You can download the Google Pay app for eligible Android devices at https://pay.google.com/about/

Does Centier support other mobile wallets like Samsung Pay and Apple Pay?

Yes, Centier Visa® Debit Cards can be added to the following mobile payment systems – Apple Pay, Samsung Pay, and Google Pay.

What mobile devices are eligible for Google Pay?

Android phones with the ability to make contactless payments can use Google Pay. Click here to see if your device is eligible.

How do I add my Centier card to Google Pay?

  • Download the Google Pay app on your eligible Android mobile device.
  • If you already have a Centier Visa® Debit Card on file in your Google account, you can quickly import it into Google Pay by confirming the security code on the back of your card.
  • To add a Centier Visa® Debit Card not in your Google account, enter your card information manually or use the device camera to capture it automatically. Google Pay will perform a validation with Centier before the card is ready to use.

How do I use Google Pay?

When making in-store purchases with Google Pay, simply unlock your mobile device using your fingerprint, PIN, pattern or passcode and hold it near the NFC-equipped payment terminal. You do not need to open the Google Pay app to initiate the transaction. The payment will automatically be processed using your default debit or credit card. To pay with a card other that your default card, prior to making a payment you must unlock your mobile device, open the Google Pay app, tap the card you would like to pay to view the card details screen and select the option "Set as default card." This will make the selected card your new default card. When you attempt to make a purchase with Google Pay, you will now be able to complete your purchase using the desired card.

Your experience with Google Pay may vary by merchant. If asked to verify the last four digits of your card number when making a purchase, provide the merchant the last four digits of the device account number. This number can be found by opening the Google Pay app and selecting the desired card to view the detail page. You may also be asked to provide a signature or debit card PIN to complete your transaction.

How will Google Pay keep my information protected?

Google Pay is more secure than using a traditional credit or debit card since your card number and identity are not shared with the merchant or transmitted with payment, and your actual card numbers aren’t stored on your device.

You still receive all the protection your Centier debit card currently offers including Visa® Zero liability fraud protection and debit card on|off available with our Mobile Banking App.

Where can I use Google Pay?

Customers can use Google Pay at most merchant locations equipped with NFC-enabled contactless payment terminals.

What if I need to return an item I purchased using Google Pay?

The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Google Pay device over the contactless payment terminal and wait for a vibration to confirm the return has been processed. You must use the same Google Pay enabled device you used to purchase the item to process the return.

Can I use Google Pay on my Android Wear device?

Yes, Google Pay is already installed on supported watches. To see if your device is supported, check if Google Pay is in the list of apps on your watch.

Why do I need to verify my card with Centier when I add it to Google Pay?

For security purposes, you may be asked to call Centier to verify your Centier debit card when adding it to Google Pay.

What should I do when I receive a replacement card?

When a Centier debit card enrolled in Google Pay expires or is replaced due to loss, theft fraud or chip card upgrade, manually remove the existing card and add the new card to the Google Pay app.

Why does my card image in Google Pay look different from my physical card?

Your card image in Google Pay is a digital representation of your physical Centier Debit Card. The image you see in Google Pay may not be an exact copy of your Centier card.

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