Samsung Pay / Samsung Pay FAQs
Samsung Pay™ FAQs
Does Centier support Samsung Pay?
Centier clients can now add Centier Visa® Debit Cards to Samsung Pay.
What mobile devices are eligible for Samsung Pay?
For a list of compatible devices visit https://www.samsung.com/us/support/owners/app/samsung-pay
Where can I download Samsung Pay?
Samsung Pay will come pre-loaded on new eligible Samsung devices listed above. For clients who already have an eligible Samsung phone, Samsung Pay will become available through a software update on your device.
How do I add my Centier card to Samsung Pay?
- Open the Samsung Pay app on your eligible mobile device.
- Scan in your card information with your devices camera. Secure your account with your fingerprint and a backup PIN.
- Samsung Pay will perform a quick validation with Centier before the card is ready to use.
Does Centier support other mobile wallets like Google Pay™ and Apple Pay™?
Yes, Centier Visa® Debit Cards can be added to the following mobile payment systems – Apple Pay, Samsung Pay, and Google Pay.
How do I use Samsung Pay?
When you are ready to make a purchase just swipe up on your screen and authorize your payment with your fingerprint. Hover your device close to the terminal to pay for your purchase. The payment terminal will display a confirmation message to let you know your purchase was successful.
How will Samsung Pay keep my information protected?
Samsung Pay is more secure than using a traditional credit or debit card since your card number and identity are not shared with the merchant or transmitted with payment, and your actual card numbers aren’t stored on your device.
Best of all, you still receive all the protection your Centier debit card currently offers including Visa® Zero Liability fraud protection and debit card on|off available with our Mobile Banking App.
Where can I use Samsung Pay?
Samsung Pay can be used to make in-store payments at most merchants equipped with both contactless terminals and traditional magnetic stripe card readers.
What if I need to return an item I purchased using Samsung Pay?
The return process will vary by merchant. You may need to present a receipt from the merchant to return the item. To complete the return, hold your Samsung Pay device over the contactless terminal or magnetic stripe card reader and wait for a confirmation message on the payment terminal to let you know the return has been processed. You must use the same Samsung Pay enabled device you used to purchase the item to process the return.
Can I use Samsung Pay on my Samsung Gear devices?
Samsung Pay is not available on Samsung Gear devices at this time.
Can I use a card other than my default card to make a purchase using Samsung Pay?
When using Samsung Pay, it’s easy to select a card other than your default card to make a purchase. After swiping up on your device screen to activate Samsung Pay, you can easily swipe left or right to select a different card before you make a payment.
Why do I need to verify my card with Centier when I add it to Samsung Pay?
For security purposes, you may be asked to call Centier to verify your Centier debit card when adding it to Samsung Pay.
What should I do when I receive a replacement card?
When a Centier debit card enrolled in Samsung Pay expires or is replaced due to loss, theft fraud or chip card upgrade, manually remove the existing card and add the new card to the Samsung Pay app.
What happens if I replace, update or lose my Samsung Pay device?
If you replace or update your Samsung mobile device, your Centier debit card(s) enrolled in Samsung Pay will not be automatically transferred to the new device. You will need to set up Samsung Pay again and add your cards to the new device.
If your Samsung Pay device is ever lost or stolen, you can use Samsung Find My Mobile to remotely suspend or delete your Centier debit cards from Samsung Pay, or call Centier using the number found on the back of your card to suspend it for you. You can continue to make purchase using your physical card even when the device account number is suspended for Samsung Pay.
Why does my card image in Samsung Pay look different from my physical card?
Your card image in Samsung Pay is a digital representation of your physical Centier debit card. The image you see in Samsung Pay may not be an exact copy of your Centier card.