Key dates and what to expect
Good things are coming! To make this upgrade possible, you may notice brief service interruptions over upgrade weekend. Here's what to expect so you can plan accordingly.
Upgrade Weekend begins
All branches are open during regular business hours.
Balances may not reflect actual balances.
After 6:00 p.m. CT, account access will no longer be available through digital banking, DirectLine Telephone Banking, Call Center Agents, and branch locations. eStatements will also be temporarily unavailable.
Checking, Savings, Money Market, and HELOC clients will receive a statement with activity through this day. Following this update, the regular statement cycle resumes, and new statements follow as scheduled.
All branches are closed
Access to current Digital Banking on Centier.com and the Centier mobile app will not be available.
You will not be able to transact via online, mobile banking, or DirectLine Telephone Banking.
The Client Solutions Center is available during normal business hours to answer questions regarding your upgrades. However, agents will not be able to access information related to your accounts.
Centier ATM Cards, Debit Cards, and Credit Cards will continue to function without interruption.
Balances may be unavailable or may not reflect your transactions until Tuesday, October 6th.
Your upgrade is complete
All branches will be open during regular business hours.
A new mobile banking app will be available for download in the app store. A first-time sign-in is required.
You will no longer have access to your previous app.
You will need to sign in to digital banking to experience your new upgrades.
24/7 DirectLine Telephone Banking will be available. Users will need to complete a first-time enrollment.
Check your balances
Your balances will reflect your actual balances.
If you haven’t completed your first-time digital banking sign-in yet, please do.
We’re here to help! Contact your favorite branch or the Client Solutions Center if you have any questions.
Upgrade Weekend is Here!
Answers to common questions by topic
Stay safe from fraud
Your financial safety is our highest priority. While our upgrade brings you expanded security and advanced fraud protection systems, cybercriminals often try to take advantage of transition periods. We want to remind you of essential safety practices to keep your information secure.
During upgrade weekend, be cautious of phishing emails or spoofed text messages asking you to "click here to unlock your account." Starting Monday October 5th, be sure to authenticate your device and set up transaction alerts. This ensures you are notified when important activity occurs on your account.
If you ever suspect unusual activity or believe your credentials may have been compromised, please contact our fraud support team immediately at 1-888-CENTIER. Together we can keep your hard-earned money safe.
Remember: Centier Bank will NEVER call, text, or email to ask for your username, password, or verification code.
Still have questions? Chat with one of our agents
We’re here to help. Call the support line below for priority assistance from a Centier Bank team member.
Client Solutions Center
Toll Free: 1-888-CENTIER (1-888-236-8437)
Email Us: clientsupport@centier.com
Monday–Friday: 7:00 a.m.–8:00 p.m. CT
Saturday: 8:00 a.m.–3:00 p.m. CT
Sunday: 10:00 a.m.–3:00 p.m. CT
