Online & Mobile Banking

Q: How do I manage my phone numbers?

Sign in to digital banking. Under Manage Profile, click on Phone. From this screen, you can verify your phone numbers or add a new one. Some phone numbers displaying on the screen may have been provided when opening past accounts. If you want to remove a phone number and are unable to do so, please contact our 1-888-236-8437, or visit a branch location at www.Centier.com/locations.

Q: How do I manage my email address?

Sign in to digital banking. Under Manage Profile, click on Email. From this screen you can verify your email address or add a new one. Some email addresses displaying on the screen may have been provided when opening past accounts. If you want to remove an email address and are unable to do so, please contact our 1-888-236-8437, or visit a branch location at www.Centier.com/locations.

Q: How do I reorder my accounts?

Sign in to digital banking. Under Manage Profile you will see many options, click on Reorder Accounts. Once your accounts display, click on the icon to the right of the account number. Then simply drag up or down.

Q: How do I rename my accounts?

Sign in to digital banking. Under Manage Profile you will see many options, click on Rename Accounts. Once your accounts display, simply click on the name to edit.

Question 1

How do I manage my phone numbers?

Answer

Sign in to digital banking. Under "Manage Profile", click on "Phone". From this screen, you can verify your phone numbers or add a new one. Some phone numbers displaying on the screen may have been provided when opening past accounts. If you want to remove a phone number and are unable to do so, please contact our 1-888-236-8437, or visit a branch location at www.Centier.com/locations..

Answer

Sign in to digital banking. Under "Manage Profile", click on "Email". From this screen you can verify your email address or add a new one. Some email addresses displaying on the screen may have been provided when opening past accounts. If you want to remove an email address and are unable to do so, please contact our 1-888-236-8437, or visit a branch location at www.Centier.com/locations..

Answer

Sign in to digital banking. Under "Manage Profile" you will see many options, click on "Reorder Accounts". Once your accounts display, click on the icon to the right of the account number. Then simply drag up or down.

Answer

Sign in to digital banking. Under "Manage Profile" you will see many options, click on "Rename Accounts". Once your accounts display, simply click on the name to edit.

Question 2

How do I manage my email address?

Question 3

How do I reorder my accounts?

Question 4

How do I rename my accounts?

Question 5

How do I find my account number and routing number?

Answer

You can find your account number and routing number by signing in to Digital Banking and clicking on the account you wish to view. Mobile Banking: Click on the "Details" tab at the top of the screen to view your account and routing numbers. Online Banking: View your account and routing numbers under "Balance Information" to the far right.

Answer

Once you locate the transaction in your account history, simply click on the transaction. You will then see details of that transaction, including images.

Answer

Once you locate the transaction in your account history, simply click on the transaction. Then click on "Report an issue with this transaction."

Answer

You can complete a Stop Pay by signing in to digital banking and clicking on the account that needs a stop pay. Mobile Banking: Click on the "Services" tab at the top of the screen, then click on "Stop Payment". Online Banking: On the lower right of the screen, under "Account Services", click on "Stop Payment". Then complete the form for a check or ACH stop pay.

Answer

Once you locate the transaction in your account history, simply click on the transaction. Then click on "+ Attach Image(s)". Through the mobile banking app you can take a picture of the receipt. You can also upload a image from your mobile device or computer.

Question 6

How can I view images of my deposited checks?

Question 7

How do I dispute a Visa transaction?

Question 8

How do I complete an ACH or check stop pay?

Question 9

Can I add receipts/images to items I purchased with my debit card?

Question 10

How quickly will funds debit from my Centier checking account?

Answer

When you schedule a payment using Bill Pay, it will come out of the account at the end of that business day, assuming it was in before 3pm CT. If you set the payment up on a weekend or holiday, it will not come out of your account until the end of the next business day.

Answer

Bill Pay can be found under the "Move Money" tab on the left side of the navigation.

Question 11

Where can I find Bill Pay in the navigation?

Question 12

How quickly do person-to-person (P2P) payments transfer to the payee?

Answer

Real-time person-to-person (P2P) payments transfer within minutes.

Answer

To send a P2P payment, click on "New Transaction" under "Move Money". Only checking accounts can be set up as the from account. NO SAVINGS accounts. To learn about P2P transfers on a mobile device Click Here & for online/desktop Click Here

Answer

At this time you may not request funds from another person. This is an enhancement we have planned for a future release.

Answer

If the receiver does not accept the person-to-person (P2P) funds after three (3) business days, the transaction is cancelled. You will need to repeat the payment process.

Question 13

How do I send person-to-person (P2P) payments?

Question 14

Can I request funds from someone through person-to-person (P2P)?

Question 15

What happens if the person I send the funds to does not accept the person-to-person (P2P) payment?

Question 16

May I deposit more than one check at a time?

Answer

Yes, you will be able to add multiple checks to a mobile deposit by clicking on the "+Add Additional Check" option.

Answer

Mobile deposits will reflect in your account sooner than before. Deposits will be uploaded multiple times a day: In the morning, afternoon and evening each business day (not including weekends or holidays.

Question 17

How quickly will my mobile deposit reflect in my account?

Question 18

Can I turn my card on and off?

Answer

Yes, to learn how to Manage Cards and turn a card on/off from your mobile device Click Here & for online/desktop Click Here

Answer

To learn how to Manage Cards and report your card lost/stolen from your mobile device Click Here & for online/desktop Click Here

Answer

To learn how to schedule debit cards to turn on and off on a schedule from your mobile device, click here: For online devices, click here for card management demo.

Answer

Yes, to learn how to Manage Cards and set up travel notifications from your mobile device Click Here & for online/desktop Click Here

Answer

To learn how to Manage Cards and change your debit card PIN from your mobile device Click Here & for online/desktop Click Here

Answer

Yes, to learn how to Manage Cards and increase your daily spending limit from your mobile device Click Here & for online/desktop Click Here

Answer

No, you only have access to your cards issued in your name.

Question 19

How do I report my card lost/stolen?

Question 20

Can I schedule my debit cards to turn on and off on a schedule?

Question 21

Can I set up travel notifications?

Question 22

How do I change my debit card PIN?

Question 23

May I increase my daily spending limit?

Question 24

I am a joint owner on an account. Can I see the other owner's debit cards when I sign in?

Question 25

Once alerts are set up, how quickly will I receive them?

Answer

Some of our alerts are designed to run on a schedule, other alerts are real-time based on activity.

Question 26

What types of alerts can I setup?

Answer

We now offer the following types of alerts: Custom Account Alerts, Business Banking Alerts, Bill Pay Alerts, Security Alerts, Card Alerts, and Money Management Alerts.

Question 27

Can I set up an alert to notify me when my card is used?

Answer

Yes, to learn how to Manage Alerts from mobile device Click Here & for online/desktop Click Here

Question 28

How do I contact Centier if I have a question?

Answer

Within digital banking, click on the "Support Center" tab on the left side of the navigation. From there, you can call, chat, or send us a secure message.

Answer

Yes, you can still email us. However, we would prefer you send a secure message. Simply click on the "Support Center" tab on the left side of the navigation. Under "Contact Support" click on "New Request".

Answer

Within digital banking, click on the "Support Center" tab on the left side of the navigation. Click on "Choose a Form to Submit" then select the "Change of Address" form.

Question 29

Can I still email Centier with a question?

Question 30

How do I notify Centier when my address changes?

Question 31

How do I connect my Quicken/Quickbooks account to Centier Digital Banking?

Answer

Your sign in information for Quicken/Quickbooks is the same as your username and password for digital banking. We no longer require a separate process to register for connectivity and setup a different password.

Answer

Once logged into digital banking, click on an account. In the header where your balance is displayed, click on the download button (down arrow). Under Download Format choose Quicken or Quickbooks, then select your date range and click the Download button.

Question 32

How do I export my transaction information out of digital banking and into Quicken/Quickbooks?

Question 33

How do I install the watch app for iOS?

Answer

Make sure the Centier mobile app is downloaded on your mobile device (phone). The watch app should automatically sync to your phone. If it does not, you will need to go to the "Watch" app on the phone, click on "Centier" in the list, then toggle on "Show App on Apple Watch"

Answer

Make sure the Centier mobile app is downloaded on your mobile device (phone). The watch app should automatically sync to your phone. If it does not, you will need to go to the "Watch" app on the phone, click on "Centier" in the list, then toggle on "Show App on Watch"

Answer

With our watch app, you can view balances and transaction history, find locations, and receive notifications.

Question 34

How do I install the watch app for Android?

Question 35

What are the features of the watch app?

Question 36

How do I set up Text Banking?

Answer

Click on "Manage Profile" under your name on the left of the navigation and select "Phone." Next, "Add new mobile device" or select your phone number from the list and click "Enroll This Device." Next, give this device a "Nickname," and under "Select Your Device" chose from the Android, Apple, Windows or BlackBerry logos, next to "Can your device receive a text message?" click the circle to turn it green, then click "Add Device." A message will appear that you have finished the enrollment process, to continue setting up Text Banking click "View New Device." Here, it may state the phone is "Not Verified." If so, click "SMS," then you will receive a text message, add this code into "Verification Code" and then "Verify Device." Here the "Edit Device" screen will pop up to let you know your phone has been verified. Now you can set up Text Banking options under "SMS Text Banking." These options default to off. Here click the "Off" button and you will be asked to confirm "Turn on SMS Text Banking?" Click "Turn On." For further options, click the small arrow next to the "On/Off" button to turn Text Banking on/off for your specific accounts.

Answer

Text 662265.

Answer

Click on "Manage Profile" under your name on the left of the navigation and select "Phone." Next, select the "Phone Number" that you wish to utilize for Text Banking (to set up device, see "How do I set up Text Banking" FAQ). Under "Edit Device," click "SMS Text Banking." Click the link "Get Help and view all available commands here." The list of Text Banking commands will pop up.

Answer

Simply text STOP to 662265.

Question 37

What number do I use for Text Banking?

Question 38

Where can I find the list of commands for Text Banking?

Question 39

How do I stop Text Banking?

Online & Mobile Banking

Person To Person Payments

Mobile Deposit

Bill Pay

Manage Cards

Manage Alerts

Money Management

Support Center

Digital Receipts

Mobile Check Deposit

Bill Pay

Features

Protect Yourself in the Event You Lose Your Card

What Happens When the Card is Turned Off?

Mobile App

Prefer using a Digital Wallet? No Problem!

Frequently Asked Questions

Contact Us

Contact Us

Hours of Operation (CT)

Disclosures