Key dates and what to expect
Good things are coming! To make this upgrade possible, you may notice brief service interruptions over upgrade weekend. Here's what to expect so you can plan accordingly.
Upgrade Weekend begins
All branches are open during regular business hours.
After 6:00 p.m. CT, account access will no longer be available through digital banking, DirectLine Telephone Banking, Call Center Agents, and branch locations.
Checking, Savings, Money Market, and HELOC clients will receive a statement with activity through this day. Following this update, the regular statement cycle resumes, and new statements follow as scheduled.
All branches are closed
Access to current Digital Banking on Centier.com and the Centier mobile app will not be available.
You will not be able to transact via online, mobile banking, or DirectLine Telephone Banking.
The Client Solutions Center is available during normal business hours to answer questions regarding your upgrades. However, agents will not be able to access information related to your accounts.
Centier ATM Cards, Debit Cards, and Credit Cards will continue to function without interruption.
Balance inquiries on ATMs may be unavailable or may not reflect your actual balances until Tuesday, October 6th.
Your upgrade is complete
All branches will be open during regular business hours.
A new mobile banking app will be available for download in the app store. A first-time sign-in is required.
You will no longer have access to your previous app.
You will need to sign in to digital banking to experience your new upgrades.
24/7 DirectLine Telephone Banking will be available. Users will need to complete a first-time enrollment.
Check your balances
Your balances will reflect your actual balances.
If you haven’t completed your first-time digital banking sign-in yet, please do.
We’re here to help! Contact your favorite branch or the Client Solutions Center if you have any questions.
Countdown to Upgrade Weekend!
Get Upgrade ready!
View the checklist below or take the quick quiz to see if you are Upgrade ready
Verify your personal and contact information
To keep you informed on your upgrade, it's important to make sure we have your most up-to-date contact information on file.
Know your current Digital Banking Username
In order to sign in the first time after Oct. 5th you will need your current username.
Get ready to download the new Centier app on Oct. 5
Common questions
We're enhancing our technology and expanding our services to provide a more modern, secure, and convenient banking experience, including a new digital banking platform, expanded security features, and access to Zelle®
The upgrade will begin at 6 p.m. CT on October 2nd, 2026, and will take place throughout the weekend of October 2nd–4th, 2026. The new experience will be available beginning October 5th, 2026.
To understand the changes that are coming remember to review the packet you received in the mail containing the Upgrade Guide, and the Terms and Conditions Booklet for Consumers or Businesses.
Some services, including online banking, mobile banking, and DirectLine Telephone Banking, will be temporarily unavailable during the upgrade weekend. We encourage you to plan any banking needs ahead of time.
If any of your accounts are being upgraded, the changes are outlined in the Upgrade Guide on pages 5 and 6 and associated account disclosures. The guide identifies which account types are changing, any new features or benefits being added, and whether fees or requirements will be affected. If your account is not listed among the upgraded account types, it will continue with the same features and benefits you enjoy today.
Yes. Beginning Oct. 5th, you'll need to download our new mobile banking app to access your accounts on the go.
It will be available to download beginning Oct. 5th.
You'll continue to use your current digital banking username, but you'll need to complete a first-time sign-in using a temporary password provided by Centier.
Stay safe from fraud
Your financial safety is our highest priority. While our upgrade brings you expanded security and advanced fraud protection systems, cybercriminals often try to take advantage of transition periods. We want to remind you of essential safety practices to keep your information secure.
During upgrade weekend, be cautious of phishing emails or spoofed text messages asking you to "click here to unlock your account." Starting Monday October 5th, be sure to authenticate your device and set up transaction alerts. This ensures you are notified when important activity occurs on your account.
If you ever suspect unusual activity or believe your credentials may have been compromised, please contact our fraud support team immediately at 1-888-CENTIER. Together we can keep your hard-earned money safe.
Remember: Centier Bank will NEVER call, text, or email to ask for your username, password, or verification code.
Still have questions? Chat with one of our agents
We’re here to help. Call the support line below for priority assistance from a Centier Bank team member.
Client Solutions Center
Toll Free: 1-888-CENTIER (1-888-236-8437)
Email Us: clientsupport@centier.com
Monday–Friday: 7:00 a.m.–8:00 p.m. CT
Saturday: 8:00 a.m.–3:00 p.m. CT
Sunday: 10:00 a.m.–3:00 p.m. CT
