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Mobile Banking First Time Sign In

 

Common Questions

As a part of our upgrade, you may receive email alerts related to payments. Some alerts are sent as a reminder and to confirm that a payment is being processed. Alerts may be sent immediately or according to a scheduled notification cycle. 

If you have a business account, your sub users will need to be re-established after October 5th.

If you have a personal account, to better protect personal information and enhance security, access is now linked directly to the account owner. If someone else needs access to your account, we recommend adding them as a joint account owner. Our team is happy to help you explore the best option for your needs.

No. Existing person-to-person, or P2P, payees will not transfer to your Zelle® payee list. You will need to establish recipients within Zelle®.

After logging in, open the Move Money menu and select Zelle®.

Yes. Beginning Friday, October 2nd, @ 6:00 p.m. CT, the current mobile banking app will no longer be available for download or for use. A new app will be available for download and you can delete the old one.

It means that the mobile number or email address is currently connected to Zelle® through another bank or credit union. You will need to disconnect or remove your Zelle® profile from their system. If you’re unsure which bank you’re enrolled with, contact Zelle® support at 844-428-8542

Beginning Wednesday, September 30th @ 6 p.m. CT, new users will temporarily be unable to enroll in digital banking through the mobile banking app. To enroll in digital banking for the first-time you can download our new mobile app when it becomes available and click on Sign Up For Digital Banking.

 Yes, your Bill Pay payment history will not transfer to the new digital banking experience. Please download any history that you wish to retain before 3:00 p.m. CT on October 2nd. Your existing payees and scheduled payments will transfer automatically, so there’s no need to re-enroll and your payments will continue without interruption.

The eStatements portal will be unavailable beginning 6 p.m. CT on Oct. 2nd as we complete your upgrade.

If you are currently enrolled in eStatements and are not a Digital Banking user, you will need to enroll yourself in Digital Banking in order to continue to access them after the upgrade.

If you are a current Digital Banking user you will continue to access your statements through Digital Banking.

For your records please download any statements you would like to keep prior to Oct. 2nd .

You'll continue to use your current digital banking username, but you'll need to complete a first-time sign-in using a temporary password provided by Centier.

Please note:

  • Your temporary password is the last four digits of your Social Security Number (SSN) followed by your zip code.
  • If you are signing in as a business, please use your Employer Identification Number (EIN) followed by your zip code.

Watch our How To Sign In Videos for guidance on signing in for the first time.

Follow these steps:

  1. Log in to online or mobile banking and select Money Movement.
  2. Select Zelle®.
  3. Click on the box to show that you have reviewed the Zelle service agreement. 
  4. Select Enroll.
  5. Choose the eligible account or accounts you want to use.
  6. Select Enroll.
  7. Select Get Started.
  8. Select the first email address or mobile number you want to enroll.
  9. Agree to the Terms of Use.
  10. Click Continue
  11. Enter the six-digit verification code sent to you.
  12. Click Continue
  13. Review the confirmation page and select Continue to finish.

P2P Move Money will no longer be available. After the upgrade, you can enroll in Zelle ®- a fast, safe and easy way to send and receive money.

Please Note: Balances may not reflect recent debit card transactions until Tuesday, October 6th. There may also be a delay in P2P deposits (Zelle, Venmo, Cash App) applied to your account. Digital banking access will be unavailable beginning at 6:00 PM CT 10/2 – 10/4.

 

Common Questions

We're enhancing our technology and expanding our services to provide a more modern, secure, and convenient banking experience, including a new digital banking platform, expanded security features, and access to Zelle®

The upgrade will begin at 6 p.m. CT on October 2nd, 2026, and will take place throughout the weekend of October 2nd–4th, 2026. 

To understand the changes that are coming remember to review the packet you received in the mail containing the Upgrade Guide, and the Terms and Conditions Booklet for Consumers or Businesses. 

If any of your accounts are being upgraded, the changes are outlined in the Upgrade Guide on pages 5 and 6 and associated account disclosures. The guide identifies which account types are changing, any new features or benefits being added, and whether fees or requirements will be affected. If your account is not listed among the upgraded account types, it will continue with the same features and benefits you enjoy today.

After October 5th, your new safe deposit box account number will appear on your billing notice.

Due to the Upgrade, you may receive two account statements in October. Your statement schedule will return to normal in November.

Common Questions

As part of your upgraded banking experience, we're enhancing the way external loan payments are made through Centier Bank. If you currently make loan payments from an account at another financial institution, you will need to take a few steps once our new payment system becomes available on October 6th, 2026.

Loan payments may now be mailed to Centier Bank, PO Box 10787, Merrillville, IN 46410. You can also set up an Internal Transfer within Digital Banking on October 5th. 

Yes, you can continue using your Centier Debit and Credit card(s) for everyday purchases without interruption.

 

Common Questions

Yes. Beginning Friday, October 2nd, @ 6:00 p.m. CT, the current mobile banking app will no longer be available for download or for use. A new app will be available for download and you can delete the old one.

You'll continue to use your current digital banking username, but you'll need to complete a first-time sign-in using a temporary password provided by Centier.

Please note:

  • Your temporary password is the last four digits of your Social Security Number (SSN) followed by your zip code.
  • If you are signing in as a business, please use your Employer Identification Number (EIN) followed by your zip code.

Watch our How To Sign In Videos for guidance on signing in for the first time.

If you have a business account, your sub users will need to be re-established after October 5th.

If you have a personal account, to better protect personal information and enhance security, access is now linked directly to the account owner. If someone else needs access to your account, we recommend adding them as a joint account owner. Our team is happy to help you explore the best option for your needs.

 

If you use Quicken® or QuickBooks® to manage your Centier accounts, there are a few important steps to take before and after the upgrade. Please click here for more details and instructions. 

Prior to 6pm CT on Friday, October 2nd

  • Back up your data file.
  • Update to the latest version of software.
  • Complete a final transaction file download.
  • Be aware that Centier digital banking will be unavailable during the upgrade process.

Starting Tuesday, October 6th

  1. Deactivate the old connection to Centier digital banking.
  2. Reconnect to the new upgraded digital banking platform.
  3. If you need help reconnecting your accounts or troubleshooting Quicken or QuickBooks, please contact Quicken or QuickBooks Support directly. Their support teams can provide guidance.

Please note that Quicken® and QuickBooks® aggregation services may be interrupted for up to five additional business days. Users are encouraged to download a QFX/QBO file during this time. This additional delay will likely impact any software utilizing Express Web Connect.

Direct Connect Setup - To support this connection method, Centier needs to perform a manual setup for each client. Please contact a branch or the Client Solutions Center for assistance.

Common Questions

As part of your upgrade experience, we have added a new card protection feature that reviews your account status and evaluates how and where your card transactions are processed. If the automated review identifies potential red flags, a fraud alert is sent to you by text message.

Legitimate fraud alert text messages from Centier will come from short code 86975, begin with "FreeMsg," identify Centier Bank, and include the transaction amount and last four digits of your card. Text messages will never contain hyperlinks.

 Legitimate emails will include a personalized greeting and come from a valid Centier email address.

If you are ever unsure whether a text or email is legitimate, do not click any links and call us at 1-888-CENTIER for assistance.
  1. Reply YES or Y to the text message if you recognize the transaction.
  2. Reply NO or N to the text message if you do not recognize the transaction.

If you reply NO, your card may be temporarily locked, and a fraud investigator will call the telephone number associated with your account, or you may call the fraud center at 1-888-CENTIER (1-888-236-8437)

If you do not respond within 60 minutes, an email will be sent to the email address associated with your account.

A response other than YES (Y) or NO (N) such as “maybe” is not an accepted response and will prompt a telephone call from a fraud investigator. The call helps verify that the correct person was reached and addresses the potential risk.